We ship Korean beauty around the world. This policy explains our processing times, delivery, costs, and what to expect. Delivery timeframes are estimates, not guarantees.
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding holidays). Processing may take longer during sales, product launches, holidays, or periods of high demand. Orders placed on weekends or public holidays begin processing the next business day. Pre-order and back-order items ship on or around the release/restock date noted on the product page and may ship separately.
For security, some Orders may be held for verification or additional confirmation before dispatch, which can affect processing time. We may cancel and refund Orders we are unable to verify.
We ship to the destinations available at checkout. Shipping rates, available methods (Standard and, where offered, Express), and any free-shipping thresholds are calculated and shown at checkout based on your destination and Order value. For a full country-by-country breakdown of rates, free-shipping thresholds, and estimated delivery times, see our Shipping & Delivery page.
Estimated delivery times are given in business days and begin once your Order has been dispatched — they do not include the processing time above. Estimates are provided by carriers and are not guaranteed. Actual delivery may be affected by the carrier, customs, weather, remote locations, incorrect addresses, or events beyond our control.
Where offered, spend above the threshold listed for your destination to unlock free standard shipping (and, in some destinations, free express shipping at a higher threshold). The applicable threshold for your country also appears in the announcement bar at the top of the site and at checkout. Free-shipping thresholds are based on the merchandise subtotal before taxes and after discounts.
You are responsible for providing a complete and accurate shipping address. We are not liable for Orders delayed, lost, or returned due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable or refused, we will contact you; re-shipping may incur an additional charge, and original shipping is non-refundable.
Once your Order ships, you'll receive a confirmation email with a tracking number. Please allow up to a couple of business days for tracking to update after dispatch.
Title and risk of loss pass to you upon delivery to the carrier. Please refer to our Refund Policy for lost, stolen, or damaged parcels.
We are not responsible for delays caused by carriers, customs clearance, weather, natural events, strikes, or other circumstances beyond our reasonable control. We'll do our best to assist if an issue arises.
International Orders may be subject to import duties, taxes, and customs or brokerage fees imposed by the destination country. These charges are the customer's responsibility, are determined by local authorities, and are not included in the product price or shipping cost. We cannot predict or control them. If a customer refuses a parcel or fails to pay applicable charges and the parcel is returned or discarded, refunds (if any) will be net of shipping and any costs incurred. Please check your local import rules before ordering.
Certain products may be restricted or prohibited for import in some countries. It is the customer's responsibility to ensure ordered items may be lawfully imported to the destination.
Questions about shipping or a delayed parcel? Email hello@soralady.com.
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