Home / Returns & Exchanges
We want you to love your Soralady haul. If something isn't right, here's how returns and exchanges work.
You may request a return within 14 days of your order being delivered. To be eligible, items must be unopened, unused, and in their original packaging with any seals intact.
For health and hygiene reasons, some items can't be returned once opened:
Email us at hello@soralady.com with your order number, the item(s) you'd like to return or exchange, and a short note on the reason. We'll reply with return instructions within 1–2 business days.
Please wait for confirmation before sending anything back — unauthorized returns can't be processed.
Once we receive and inspect your return, we'll email to confirm. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take a little longer to post it). Original shipping fees are non-refundable.
The fastest way to exchange is to return your eligible item for a refund and place a new order for what you'd like instead. Prefer a direct exchange? Mention it in your email and we'll help arrange one, subject to availability.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund — at no cost to you.
Unless an item was damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend a tracked service — we can't be responsible for returns lost in transit.
Reach us any time at hello@soralady.com — we're happy to help.
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